![]() I have NOT totally disconnected the EX2 Ultra from my network as I worried I will lose files (I’m not in IT, but can usually find fixes for my business myself… but worried I will do something that will make me lose all my files… the whole purpose I bought the EX2 Ultra!!!). I have rebooted the Ex2 Ultra multiple times, but still no connection via the File Explorer. But… I can see the “M圜loudEx2Ultra 2-Bay NAS” but when I select it, I am greeted with the error: I have installed GoodSync and I thought this is promising. I have installed WD Discovery - no good for Ex2 Ultra So, I have changed the TCP and SMB checkboxes and reset my computer, nothing, I have mapped drive, but windows cannot find it. When Mapping Network drive, even though showing up in Network as “Storage”, when I type int he IP address, I receive the error “Windows cannot access \xxx.xx.x.xx” “FIX NAS Drive not visible on Network Windows 10” “How to Map a WD Network Drive on Windows 10” “EX2 Ultra only shows web page, not public directory” I have tried these guides (I can only add 2 links as I’m a new user): I can log in with my username and password via web browser and access all my files on the NAS. I have loaded the My Cloud App on Galaxy 10 and have full access to my files via this app. Everything looks ok here (although, I haven’t played with my settings on the EX2 Ultra). When I double click on “Storage” it takes me to the web browser where I can log in as Admin. I can see the “M圜loudEX2Ultra” under “Network” and “Storage” Since then, I cannot access my files through “File Explorer”. I once had access to my EX2 Ultra but then in January 2020 I needed to reload all my software on Windows 10 Surfacebook due to a problem with Outlook Exchange. Here is a history and steps taken thus far: ![]() I am still unable to see my files using a traditional “Folder” using Windows 10, therefore unable to easily access files and click and drag from laptop to EX2 Ultra to cloud storage etc. ![]()
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